We ship with AusPost to Australia, and internationally. We offer free shipping with Australian orders over $90, and international orders over $150. Otherwise, shipping costs will apply at checkout.
All orders will be sent out within 5 business days, and the time it takes to deliver will depend where you are in the world. But you'll receive tracking in your email when it's sent, so you'll never have to worry about not knowing where it is!
Paying for 'express' means that Auspost will deliver your package quicker after we have shipped it out. Paying for express delivery does not mean the production time for your jumper will change - we will still make your order within 5 business days!
As much as we want to see your beautiful faces, we don't offer pickup at the moment.
Pet Collection Drawing Upload
We will only ever charge you once for the drawing set up if it's uploaded correctly! The way to order is to only upload the photo to ONE item in your cart, then add the rest of your items to the cart separately WITHOUT the uploaded photo. But make sure to leave us a note that you want the same design on all the items!
Can't get your crazy pets to sit still together? Combine the separate photos of your pets into a collage so that you can upload the one file. We will arrange the pets together for you, no matter how they are arranged in the photo collage!
We deeply apologise for the inconvenience of receiving a faulty item. If you have received an incorrect or faulty item, please contact us at firstname.lastname@example.org with your order number and pictures of the wrong/faulty item.
Please note: as a normal part of the embroidery process, hoop marks may be present around the embroidery design. The garment is not damaged - these marks disappear after the first wash, or with a damp cloth.
We do our best to accomodate every custom order. Communication is key to avoid the end product from being different to what you had in mind. Please be clear and specific in the order notes, or email us beforehand if you are worried about your order.
Returns are only eligible for faulty or incorrect products, and must be returned within 14 days.
Returns are not eligible for any custom items, as they are made to order for you and cannot be resold.
Please view our Returns Policy page for more information, or email us directly.
Sizing charts are available on every product listing. Please confirm your sizing before purchasing, as no exchanges or refunds can be made on custom products due to sizing decisions.
Yes we do, most often for orders of minimum 10 items! The best way to find out more is to get in touch with us via email.
Logo and Design Set-up
We offer a one time fee of $40 to set up your logo for embroidery. From then on, it's saved in our system forever. This fee is only charged once and it means you can come back and order more items, whenever you want!
Put simply, it just takes work to turn your design or logo into a compatible file for our machines that can be embroidered. If you want to see some examples of the digitising process, you can follow us on Tiktok - we regularly post behind the scenes content there!
Text usually does not require a set up fee, as it is easy enough to recreate. We also offer the option to upload your own font file for free, if you would like a specific font. If you would like assistance or advice on your text/font, chuck us an email!