SHIPPING

We ship with AusPost to Australia, and internationally. We offer free shipping with Australian orders over $90, and international orders over $150. Otherwise, shipping costs will apply at checkout.

Most orders are sent out within business days, while delivery time depends on where you are in the world.

We provide tracking information for all orders, so you'll never have to worry about where it is!

Paying for 'express' means that AusPost will deliver your package quicker after we have shipped it out. Paying for express delivery does not mean the production time for your jumper will be faster

Pet Collection Drawing Upload

We will only ever charge you once for the drawing set up if it's uploaded correctly! The way to order is to only upload the photo to ONE item in your cart, then add the rest of your items to the cart separately WITHOUT the uploaded photo. But make sure to leave us a note that you want the same design on all the items!

Can't get your crazy pets to sit still together? Combine the separate photos of your pets into a collage so that you can upload the one file. We will arrange the pets together for you according to their layout in the collage!

our products

We sincerely apologise that you have received a faulty item. Please contact our friendly support team via support@rkthreads.com with your order number and pictures of the wrong/faulty item so we can investigate further.

Please note: As part of the standard embroidery process, faint hoop marks may be present around the embroidery design. The garment is not damaged - these marks can be easily removed with a damp cloth or a gentle wash.

We do our best to accommodate every custom order. Communication is key to avoid the end product from being different to what you had in mind. Please be clear and specific in the order notes, or email us beforehand if you are worried about your order.

Replacements are only eligible for faulty or incorrect products, and must be returned within 14 days.

Returns are not available for any custom items, as they are made to order for you and cannot be resold.

Please view our Returns Policy page for more information, or email us directly.

Sizing charts are available on every product listing. We suggest taking measurements of similar garments that you like the fit of and comparing those to the sizing charts.

Please confirm your sizing before purchasing, as no exchanges or refunds can be made due to sizing decisions.

Yes we do, most often for orders of minimum 10 items! The best way to find out more is to get in touch with us via email.

No promotion or discount code can be used in combination with another.

We would love to help bring your idea to life! Send us an email and we can discuss what you have in mind!

See our blog post for full details: https://rkthreads.com/blogs/news/embroidery-locations

Logo and design setup

We offer a one time fee of $40 to set up your logo for embroidery. From then on, it's saved in our system forever. This fee is only charged once and it means you can come back and order more items, whenever you want!

Read more on our specific LOGO FAQ page.

Put simply, it just takes work to turn your design or logo into a compatible file for our machines that can be embroidered. If you want to see some examples of the digitising process, you can follow us on Tiktok - we regularly post behind the scenes content there!

Text usually does not require a set up fee, as it is easy enough to recreate. We also offer the option to upload your own font file for free, if you would like a specific font. If you would like assistance or advice on your text/font, chuck us an email!

The best way to ensure that your design comes out according to your vision is to pay for our draft approval service. You will get to see your design before it is embroidered and make revisions to it before approving it.

Aside from using that service, please ensure that you upload a high quality version of the logo/design/photo and leave us detailed instructions on how you'd like it to come out.

If you want to discuss your order, do not leave instructions for us to reach out. It is always best to reach out to our friendly support team before placing your order.

Draft Approval

In order to keep prices down and our production smooth, by default we do not provide drafts before production.

Some of our products offer draft approval for a small service fee. The draft approval process typically delays our processing times by around 3 business days.

When our art team has completed the draft of the line drawing (or embroidery design) for your order, we will email you a copy.

We offer up to two rounds of revisions before we proceed with the final design.

If we send you a draft and you don't respond to approve or revise it within 72 hours, we will proceed with the draft as is.

If you want to use a different reference image during the revision process this will incur an additional fee.

Can't find your question?

Send us an email!