We ship with AusPost to Australia, and internationally. We offer free shipping with Australian orders over $90, and international orders over $150. Otherwise, shipping costs will apply at checkout.

Most orders are sent out within business days, while delivery time depends on where you are in the world.

We provide tracking information for all orders, so you'll never have to worry about where it is!

Paying for 'express' means that AusPost will deliver your package quicker after we have shipped it out. Paying for express delivery does not mean the production time for your jumper will be faster

No, and this is the one people mix up most. Rush production is about how fast we make your order: standard orders are made in 10 business days, rush moves you up the queue and we make it in 5. It has nothing to do with the post. Postage is chosen separately at checkout (Standard or Express Post), so if you need it fast, pick rush production and Express Post.

If you need it really quick, there is also Super urgent in the cart: straight to the front of the queue, made first and posted the next business day, with Express Post included.

We will only ever charge you once for the drawing set up if it's uploaded correctly! The way to order is to only upload the photo to ONE item in your cart, then add the rest of your items to the cart separately WITHOUT the uploaded photo. But make sure to leave us a note that you want the same design on all the items!

Can't get your crazy pets to sit still together? Combine the separate photos of your pets into a collage so that you can upload the one file. We will arrange the pets together for you according to their layout in the collage!

You can, but as a default we do try to keep the kid's drawing to a single colour. The max embroidery colours a kid's drawing can have is 4, outside of a black and white. You will need to let us know on your order page if you'd like this.

We sincerely apologise that you have received a faulty item. Please contact our friendly support team via support@rkthreads.com with your order number and pictures of the wrong/faulty item so we can investigate further.

Please note: As part of the standard embroidery process, faint hoop marks may be present around the embroidery design. The garment is not damaged - these marks can be easily removed with a damp cloth or a gentle wash.

Also note: As part of the standard embroider process, stabeliser is used to keep the design looking perfect, forever. Stabeliser is a piece of fabric that provides structure the the design, it softens after the first wash.

We do our best to accommodate every custom order. Communication is key to avoid the end product from being different to what you had in mind. Please be clear and specific in the order notes, or email us beforehand if you are worried about your order.

Replacements are only eligible for faulty or incorrect products, and must be returned within 14 days.

Returns are not available for any custom items, as they are made to order for you and cannot be resold.

Please view our Returns Policy page for more information, or email us directly.

Sizing charts are available on every product listing. We suggest taking measurements of similar garments that you like the fit of and comparing those to the sizing charts.

Please confirm your sizing before purchasing, as no exchanges or refunds can be made due to sizing decisions.

Yes we do, most often for orders of minimum 10 items! The best way to find out more is to get in touch with us via email.

Your design is yours, we will use your design for any other orders. However, we might use your design for promotion of our embroidery or for product photography. Please let us know when you place your order that you do not want this, and we will not

No promotion or discount code can be used in combination with another.

We would love to help bring your idea to life! Send us an email and we can discuss what you have in mind!

See our blog post for full details: https://rkthreads.com/blogs/news/embroidery-locations

Logo digitising is included free with every order. We're the only embroidery studio in the world that doesn't charge a digitising fee. Every other shop charges $40 to $80 to convert your logo into a stitch file; we charge nothing and we save your file in our system forever, so future reorders go straight to production with no setup step.

Read more in our embroidery digitising guide.

It takes our digitising team some manual work to turn your design or logo into a compatible file for our machines - opening it in specialist software and rebuilding it as a sequence of stitches. A simple logo takes 15 minutes, a detailed one over an hour. Every other embroidery supplier in the world charges $40 to $80 for that work; we don't. It's the only thing of its kind out there, and we built our pricing so it stays that way. If you want to see some examples of the digitising process, you can follow us on TikTok where we regularly post behind-the-scenes content.

For text-only designs we recreate the text from scratch in one of our embroidery fonts at no charge. We have several built-in fonts; if you want a specific font you can upload the font file for free. If you would like assistance or advice on your text or font, chuck us an email.

The best way to ensure that your design comes out according to your vision is to pay for our draft approval service. You will get to see your design before it is embroidered and make revisions to it before approving it.

Aside from using that service, please ensure that you upload a high quality version of the logo/design/photo and leave us detailed instructions on how you'd like it to come out.

If you want to discuss your order, do not leave instructions for us to reach out. It is always best to reach out to our friendly support team before placing your order.

In order to keep prices down and our production smooth, by default we do not provide drafts before production.

Some of our products offer draft approval for a small service fee. The draft approval process typically delays our processing times by around 3 business days.

When our art team has completed the draft of the line drawing (or embroidery design) for your order, we will email you a copy.

We offer up to two rounds of revisions before we proceed with the final design.

If we send you a draft and you don't respond to approve or revise it within 72 hours, we will proceed with the draft as is.

If you want to use a different reference image during the revision process this will incur an additional fee.