We ship with AusPost to Australia, and internationally. We offer free shipping with Australian orders over $90, and international orders over $150. Otherwise, shipping costs will apply at checkout.

Most orders are sent out within 10 business days, while delivery time depends on where you are in the world.

We provide tracking information for all orders, so you'll never have to worry about where it is!

Paying for 'express' means that AusPost will deliver your package quicker after we have shipped it out. Paying for express delivery does not mean the production time for your jumper will be faster

We will only ever charge you once for the drawing set up if it's uploaded correctly! The way to order is to only upload the photo to ONE item in your cart, then add the rest of your items to the cart separately WITHOUT the uploaded photo. But make sure to leave us a note that you want the same design on all the items!

We sincerely apologise that you have received a faulty item. Please contact our friendly support team via support@rkthreads.com with your order number and pictures of the wrong/faulty item so we can investigate further.

Please note: As part of the standard embroidery process, faint hoop marks may be present around the embroidery design. The garment is not damaged - these marks can be easily removed with a damp cloth or a gentle wash.

We do our best to accomodate every custom order. Communication is key to avoid the end product from being different to what you had in mind. Please be clear and specific in the order notes, or email us beforehand if you are worried about your order.

Replacements are only eligible for faulty or incorrect products, and must be returned within 14 days.

Returns are not available for any custom items, as they are made to order for you and cannot be resold.

Please view our Returns Policy page for more information, or email us directly.

Sizing charts are available on every product listing. We suggest taking measurements of similar garments that you like the fit of and comparing those to the sizing charts.

Please confirm your sizing before purchasing, as no exchanges or refunds can be made due to sizing decisions.

Yes we do, most often for orders of minimum 10 items! The best way to find out more is to get in touch with us via email.

No promotion or discount code can be used in combination with another.

We would love to help bring your idea to life! Send us an email and we can discuss what you have in mind!

We offer a one time fee of $40 to set up your logo for embroidery. From then on, it's saved in our system forever. This fee is only charged once and it means you can come back and order more items, whenever you want!

Read more on our specific LOGO FAQ page.

Put simply, it just takes work to turn your design or logo into a compatible file for our machines that can be embroidered. If you want to see some examples of the digitising process, you can follow us on Tiktok - we regularly post behind the scenes content there!

Text usually does not require a set up fee, as it is easy enough to recreate. We also offer the option to upload your own font file for free, if you would like a specific font. If you would like assistance or advice on your text/font, chuck us an email!

In order to keep prices down and our production smooth, by default we do not provide drafts before production.

Some of our products offer draft approval for a small service fee. The draft approval process typically delays our processing times by around 3 business days.